At OmMind, we are committed to delivering your orders with care and efficiency. Please take a moment to review our shipping information below.

Order Processing Time
After you place your order, we work diligently to process and prepare it for shipment. Processing times may vary based on current order volume, stock availability, and other factors.
Please note that the estimated delivery times shown at checkout refer to shipping speed only and do not account for order processing time.
We appreciate your patience and will do our best to ship your order as quickly as possible.

Domestic Shipping
We offer multiple shipping options to meet your needs:
• Standard Shipping: Estimated delivery in 8–10 business days
• Premium Shipping: Estimated delivery in 3–5 business days (available in the UK only)
Please note that shipping times may vary slightly depending on your specific location.

International Shipping
For international orders, we are pleased to offer free standard shipping on purchases over £69.
However, please be aware that customers are responsible for any applicable customs duties, taxes, or fees determined by their local government.
• Standard International Delivery: Estimated arrival in 8–10 business days
Delivery times are estimates and cannot be guaranteed. Packages may travel by ground, air, or both, depending on the destination.

Important Notes on Duties and Taxes:
If you refuse to pay customs fees and the package is returned to us, a shipping and handling fee will be deducted from your refund.
If you are unsure about customs regulations in your country, we recommend checking with your local customs office before placing your order.

Misdelivered Packages & PO Boxes
To ensure successful delivery:
• Please provide a complete and accurate shipping address at checkout.
• We are not responsible for delays, misdeliveries, or lost packages resulting from incorrect or incomplete addresses.
• Deliveries to PO Boxes may experience additional delays, and in some cases, we may not be able to deliver to PO Box addresses.
If a package is returned to us as "Return to Sender," customers will be responsible for any additional shipping fees to resend the package.

Lost Packages
We partner with reliable shipping carriers, but on rare occasions, packages may be lost in transit.
• If your package is officially confirmed lost by the carrier, we will offer a full replacement of your order.
• Please contact our customer support team at ommind.contact@gmail.com with your order number and any details regarding the missing shipment.

Please Note:
We are not liable for packages that are lost or stolen after they have been delivered to the shipping address provided.
We recommend choosing a secure delivery location whenever possible.